Posts Tagged ‘Spirit Airlines’

Slimy Spirit Skids on an Oil Slick

June 28th, 2010

I’ve always suspected that one could make a bunch of money shorting the stocks of companies with really bad marketing, the theory being that if they’re screwing up their marketing, they’re probably screwing up a lot of other things.  I’m also thinking that a good company to put that theory to the test would be Spirit Airlines, because it would be just about impossible to screw up your marketing more than these yahoos have.

Several months ago Spirit kindly gave me fodder for a blog post after they had the idiocy to innovate the concept of charging customers for their carry-on bags.  And now, perhaps somehow determining that I was struggling for a topic for another post, they’ve deployed a new online ad campaign that exploits the tragic fate being experienced by the beaches–not to mention the people–of the Louisiana gulf.

As this Ad Age story illustrates, Spirit’s new campaign unconscionably urges viewers to “Check out the oil on our beaches,” Spirit’s “oil” being suntan lotion donned by bathing beauties on the beaches of Mexico and other locations served by Spirit.  One look at these ads raises the same question raised by Spirit’s April announcement about its carry-on fee: “Who in God’s name is  calling the shot’s at this place?!?!” Perhaps the CEO summoned his VP  of Marketing and said, “You know, I don’t think people hate us quite enough any more. I think it’s time we made fun of  the devastation happening down there in Idaho or wherever they had that oil spill thingy.”

I should caution you that I’m not an investment expert, so you probably should think twice about following my advice about shorting Spirit’s stock. In the same spirit of full disclosure, I’m not an aviation expert–but I don’t expect to be boarding any planes bearing the Spirit logo any time soon.

That’s the Spirit…NOT!!!

April 7th, 2010

Spirit Airlines will go down in PR history for making one of the all-time moronic marketing moves:  announcing that it plans to charge passengers up to $45 for each article of carry-on luggage.  The story has been featured prominently today on virtually every national, regional and local television news program, and it will certainly be covered extensively on every other news medium in the country over the next 24-to-48 hours.

Never mind that Spirit offers extremely reasonable airfares; the company will henceforth be known as the jerks who dreamed up the idea of charging for carry-ons, and possibly for giving many other airlines an excuse to do the same thing.  (I say “possibly” because the public outcry has been great enough that other airlines may decline to follow suit.)   I suspect that much of the population had never heard of Spirit before, but they certainly know them now.

I certainly understand that most airlines are in severe financial trouble and need to find new ways to eke out a profit, but Spirit couldn’t have landed on worse solution.  Every consumer I’ve seen interviewed–as well as many of the anchorpeople reporting the news –are absolutely outraged at this decision.  After all, carry-ons have helped us avoid four major hassles associated with flying–damaged luggage, lost luggage, time wasted at the baggage claim, and fees for checking luggage–and now Spirit has the audacity to mess with this.

If Spirit wanted to enhance their revenues, they should have silently raised their airfares, which they could have done without jeopardizing their positioning as one of the lowest-cost airlines.  Few people would have noticed, and it certainly wouldn’t have been headline news.  And had United, American or some other larger competitor decided to test the waters of charging for carry-on luggage, Spirit could have gauged the public’s reaction before deciding whether to follow suit.

But now Spirit has taken a huge, self-inflicted hit to its brand equity, a hit from which it may never fully recover.

It’s great to innovate, but your innovations should be based on things you hope your customers will love rather than ones you know they’re going to hate.  In other words, you have to be smart enough to recognize an idea that isn’t going to fly–and especially one that’s going to crash and burn.